Privacy Policy

Date of Effect

This Privacy Policy comes into effect from Oct 1 2018.

Thank you for visiting Hibiskus Naturals Online Store which is currently located at Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

We at Hibiskus Naturals Online are committed to protecting and safeguarding your privacy.

This Privacy Policy describes the types of personal information we collect on the Hibiskus Naturals website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

This Privacy Policy governs only information provided to Hibiskus Naturals Online. It does not govern any other information or communications that may have been collected through Hibiskus Naturals brick and mortar retail stores or collected in any other manner like promotions, personal contact programs, etc.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Information We Collect

Generally, you can visit the Hibiskus Natural website without revealing any personal identifiable information. You can however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries.  As part of the registration process, we collect and store your personal information that you provide us with, such as your name, email address, mobile phone number and date of birth.

The technology we use also allows us collect aggregate information which does not identify you personally but only lets us know your technology usage such as Uniform Resource Locator, Internet Protocol address, your operating system and browser type, etc. We may collect, compile, store, publish, promote, report, or otherwise disclose or use the information customer analysis, market research and survey, market evaluation, email marketing etc., which does not personally identify you. If any such aggregate information is correlated to you, it will be protected like any other personal identifiable information as described under this Privacy Policy.

Credit Card, Debit Card and Banking Information

Hibiskus Naturals Online does not collect, use, disclose or store ant Credit Card, Debit Card or banking information. Such information as provided by you during purchase transaction, however this data does not directly come to Hibiskus Naturals Online rather it is transmitted through the payment gateway provider to the payment network or bank as such no information is stored by Hibiskus Naturals Online.

Data Hosting

The website is hosted by a third party (Upperlink Limited) data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies. The companies being used by Hibiskus Naturals Online are PCI compliant and have data security processes in place. Our data hosting companies are reliable and capable of safeguarding all personal identifiable information received as a result of online activities between you and Hibiskus Naturals Online. However privacy policy of the Upperlink Limited will apply in cases of data theft or breach of security at the data centers hosting the website and holding customer’s data thus Hibiskus Naturals will not be liable howsoever.

How We Use Your Personally Identifiable Information

Marketing Emails

The information you have chosen to provide may be used by Hibiskus Naturals Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.


Text Messages

If you have chosen to leave your mobile phone number on Hibiskus Naturals Online, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that Hibiskus Naturals Online will never send you any unsolicited text message on your mobile phone. Hibiskus Naturals Online does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.


Telephone calls

If you have chosen to leave your mobile phone number or landline number on Hibiskus Naturals Online, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.


Communications to Serve You

If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Hibiskus Naturals Online offers its customers.


Customized Service

We may use your personal information you have chosen to give us to provide you with customized service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customized information may be conveyed to you by way of emails or text messages/ sms and phone calls.


Special Events, Questionnaires and Surveys

On occasion, Hibiskus Naturals Online may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.



If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

Technologies that Allow Us to Customize Your Experience on Hibiskus Naturals Online

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Hibiskus Naturals Online before. They also may enable you to save your preferences. Each technology is explained below.


Web Beacons and Tracking Links

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.



Browser Cookies are bits of text that are placed on your computer’s hard drive when you visit our website. Flash Cookies are similar to Browser Cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, Cookies. If you reject our Cookies or opt-out of the use of cookies, you may still use this website, but you may be limited in the use of some of its features.

Information We Share and Who We Share With

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors except as described here.

Hibiskus Naturals Affiliates

We may share your personal information with our Affiliates that distribute and market Hibiskus Naturals products. Our Affiliates may use this information in accordance with this Privacy Policy including, if you have so chosen, sending you product information, cosmetic tips or promotions. If you prefer that we not share your personal information with our Affiliates, please do not provide it to us. We are unable to offer the benefits of Hibiskus Naturals Online to anyone who does not consent to the sharing of their personal information with our Affiliates.


Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this

Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.


Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.


Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.


Children’s Privacy

Hibiskus Naturals Online website is not designed for persons under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are under 13 years of age, you may browse Hibiskus Naturals Online, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.

How We Protect Personal Information

We maintain reasonable safeguards for this website to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on Hibiskus Naturals Online.

If you have any questions about security at our Site, you can email us at

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.


We have taken great efforts to ensure that your visit to Hibiskus Naturals Online is an excellent and fruitful one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at

Worldwide Copyright © All rights reserved.

Concerning Facebook

On our pages, you will find a button linking to our Facebook page. Please note that, with the use of this button, data about the visit to our pages can be linked to your Facebook profile.

If you do not wish to transmit data to Facebook, please ensure that you are logged out of Facebook while entering our pages.

Please also be sure to note the data protection notices of Facebook if you wish to use the corresponding button on our pages. The information about data protection at Facebook can be found at:

Payment Policy

Payment Options

Browse Hibiskus Naturals Online catalogue to make your purchase.

When you have selected an item you wish to order, enter the quantity you desire and click on “Shop Now”.

When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.

Once you have successfully made your payment, your order will be processed online immediately.

We will ship your order on every Tuesday/ Friday to you. Please see below for information on our Shipping Policy.

Payment Options

Hibiskus Naturals Online is set up to take immediate orders online through the following modes of payment:

  1. Domestic and international credit cards issued by banks and institutions that are part of Visa and MasterCard Network.

  2. b) Debit cards – Please note that for Visa and MasterCard you will require to submit your 16-digit debit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Debit Card.

The Card transaction will appear on your bank statement as a payment to Paystack Inc.

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.

All prices on this web site are processed in Nigerian Naira.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.

Payment Security

All transactions at Hibiskus Naturals Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Hibiskus Naturals Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled. Hibiskus Naturals Online does not back order, that is, does accept orders which we cannot fulfil immediately.

Cancelation / Addition Policy

Please contact us first if you are unhappy with your purchase. We will only accept returns for unused products in their original packaging (no broken seals). Once we receive the items back, you will be refunded, minus shipping and handling.

Please check your order carefully BEFORE you check out. We cannot make changes once your order has been placed.

If you need additional merchandise, you will need to place another order.


Shipping Policy

For Orders above ₦10,000, Delivery is free to the cities listed in Category 1 and Category 2

For Orders above ₦15,000, Delivery is free to cities listed in Category 3 and Category 4

Following delivery charges will be applicable up to 2kgs weight for cities mentioned in the zone list, whose order value is below above indicated slabs:

Zone 1 – N 900

Zone 2 – N 1200

Zone 3 – N 1900

Zone 4 – N 1900

We Currently Deliver Within Nigeria Only

Purchases are shipped from our warehouse in No 5, Ramson Street, Behind Wema Bank, Ajao Estate, Lagos State by courier.

Orders received before 12 pm on Tuesday / Thursday will be dispatched on Tuesday / Thursday.

Please allow following number of days from receipt of your order.

Delivery for Prepaid Orders: 3-6 working days

Cash on Delivery orders: Currently this facility is not available

Goods need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. Hibiskus Naturals Online takes no responsibility for goods signed by an alternative person.

Hibiskus Naturals Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations.

The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns Policy

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date.

All products to be exchanged must be accompanied by original receipt.

To return any items, please contact Customer Service or by email

please indicate phone number for customer service.

All returned items must be accompanied by a copy of original receipt, a return / exchange authorization number and in unopened, saleable condition.

Courier charges will not be refunded.  Charges for returns to be borne by customer.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Hibiskus Naturals Online is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service and delivery agent on the day of delivery.

Return/exchange requests are subject to an inspection and checking by the Hibiskus Naturals Team. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

Each item can only be exchanged once. No cash refunds are permitted.